When You Visit Our Office

When you arrive, you’ll be welcomed by Dr. Allan’s staff. Please let us know the reason for your visit.

First Appointment: You will be asked to complete medical history and patient information forms.
Follow-Up Visits: You may be asked to complete a visit questionnaire to update your health information.

Please notify us of any changes to your telephone number, address, or insurance.

Office Hours

Mon - Thur: 9:00 AM - 5:00 PM
Fri: 9:00 AM - 12:00 PM

Same-day appointments are usually available for urgent problems. Routine visits should be scheduled in advance.

For after-hours medical advice, call (817) 334-0003. Our message system will provide Dr. Allan’s contact information.

After Hours & Emergencies

Dr. Allan or an associate physician is available on weekends if needed. If you cannot reach the office or the doctor on call, please go to the nearest emergency department at:

Baylor Scott & White All Saints Hospital
Texas Health Resources (Harris Methodist Fort Worth)

As a patient, you may call Dr. Allan 24 hours a day for urgent telephone consultations. Premium Medical Home (PMH) subscribers have 24/7 access to their physician.

Hospital & Nursing Home Affiliations

Dr. Allan has staff privileges at:

Health Resources (Harris Methodist Fort Worth)
Baylor All Saints Hospital

He also cares for patients at Stonegate Nursing Center, The Stayton, and other nearby rehabilitation facilities.

Preventive Care

In addition to addressing your current concerns, Dr. Allan emphasizes preventive health.

A preventive care exam allows us to:

Detect conditions that could cause future problems.
Review age-appropriate screenings, testing, and vaccinations.
Discuss family and social history relevant to your health.

Preventive services are often covered by insurance. Dr. Allan follows guidelines from the U.S. Preventive Services Task Force and the American Cancer Society.

“Thank you for your wonderful care—even when I’m in the hospital. I can’t begin to tell you how relieved I was to see you in Harris Emergency Room shortly after I arrived last July. I am very appreciative of all you do.”… (a patient’s letter to Dr. Kelly)

“This is written to express my appreciation for your dedicated and thoughtful appraisal of my health problems on my last visit. I was very impressed with your insight and ability to offer methods of achieving appropriate outcomes. This behavior is consistent with that of a true physician. Thank you for your time, your help, and your understanding.” … (a patient’s letter to Dr. Kelly)

“It is as important to know what sort of person has a disease as to know what sort of disease a person has.”
William Osler

Appointments

Please bring:

A list (or bottles) of all medications, vitamins, and supplements.
Notes about your symptoms or concerns you’d like to discuss: At each visit, Dr. Allan or his staff will review recommendations, prescriptions, and treatment plans. If anything is unclear, please ask questions—we want you to feel confident about your care.

You will be notified of test results (by mail, text, email, or phone) within:

1 week for most tests.
2 weeks for biopsy results.

“Where do I begin? I didn’t know just how much God had blessed me by getting the opportunity to work with you until I got to see you in action. I cannot begin to explain to you just how incredible of a physician you are. You are kind, honest, current, knowledgeable, hardworking, funny, prudent, and so much more. I have no family in the healthcare professional world, which means I have not had much prior exposure to the business side of medicine. But after this experience, I am not only knowledgeable in the above, but also challenged to stay up-to-date with literature and strive to give care to my future patients… (a thank-you note from a medical student)

Prescriptions

Always plan ahead so you don't run out of medication.
Refill requests are best handled during office or hospital visits.
Premium Medical Home subscribers may request convenience refills after hours, on weekends, or while out of town.

Telemedicine

For some concerns, telemedicine appointments are available. These are billed to insurance the same as in-person visits. Telemedicine may also be used for family consults and coordination of care.

Office meeting between two healthcare workers

Insurance & Payment

We file insurance claims as a courtesy, but patients are responsible for balances not covered by insurance.
Statements will be sent to you, and balances should be paid within 30 days, unless other arrangements are made.
Some services (special forms, copies of records, certain vaccinations, etc.) may not be covered by insurance.
Your Premium Medical Home subscription may include coverage for enhanced services such as direct cell communication, convenient medication refills, and our quarterly PMH@HOME newsletter.

Hospice Care

If a patient requires hospice services, Dr. Allan continues to provide care, coordinating closely with hospice nurses and physicians to support both patients and families.

Philosophy of Care

Dr. Allan provides personal, attentive, and effective care, focusing on both treatment and prevention. He values the doctor–patient relationship and works with patients to promote long-term health and well-being.

“The greatest mistake in the treatment of diseases is that there are physicians for the body and physicians for the soul, although the two cannot be separated.” Plato

…just wanted to personally ‘thank you’ for your persistence in obtaining my medical record from my unexpected emergency room visit in another town. Thanks to your tenacity and care for my wellbeing, I feel you have protected me from some very serious consequences… (a patient’s letter to Dr. Kelly)

…I’m (patient’s) younger sister. I’m so glad you are looking after my sister the way SHE wants! I am quietly in another state watching you being useful. Although I’m not on the site nor have anything practical to offer, I want you to know I’m grateful for your work, starting with the text and phone calls to me… (a family member’s letter to Dr. Kelly)

…Upon reflection on your seeing me today, I want to express my appreciation and thanks. Particularly, I appreciate the caring, efficient, effective, and thorough way that you practice medicine. Moreover, your patience with my ignorance of things medical has helped me deal with previous doubts and misinformation… (a patient’s letter to Dr. Kelly)