Access & Care Coordination Always Within Reach
Your Premium Medical Home clinicians are available around the clock—by phone, text, email, video, or in person. We understand that health concerns don’t always follow business hours, so we make ourselves accessible whenever you need us.
If your personal clinician is temporarily unavailable, rest assured that a qualified member of our team with full access to your medical records will be ready to assist. Continuity and quality of care remain our top priorities 24/7.
Coordinated Emergency & Urgent Care
In urgent or emergency situations, if you cannot immediately reach your PMH clinician, we will guide you to the best place for prompt evaluation and treatment. Our doctors collaborate closely with local emergency departments, including Baylor and Harris Hospitals in Fort Worth, to ensure your care is seamless and your medical history is communicated effectively.
Many patients ask why they cannot come to the PMH office first during an emergency. Emergency rooms are equipped with specialized tools and resources to handle serious situations that require immediate attention. Delays—even for seemingly small symptoms—can impact outcomes. We encourage the prudent use of emergency services and support you in making the safest choices.
Care When You’re Away
When traveling outside the area, you remain connected to your PMH care team via phone, text, video, and email. In case of an emergency away from home, please seek immediate local emergency care and keep your PMH clinician informed so we can support your ongoing treatment.
Commitment to Your Best Interests
Even when we must refer you to other medical professionals or facilities, PMH remains your advocate. Our goal is to ensure you receive the highest quality, most appropriate care—whether in routine checkups, urgent situations, or complex hospital stays. We equip you with the knowledge and resources to navigate your health with confidence and safety.
